Frequently Asked Questions

Check the most frequently asked questions here
GENERAL
SHIPPING
RETURNS
ORDER
GENERAL
What is Vi Monsi?
Vi Monsi is more than psychedelic clothing, it's a transformative lifestyle embracing self-expression, creativity, and connection. It's a celebration of individuality, inviting you to explore a world of vibrant colors and patterns inspired by psychedelic experiences. Our meticulously crafted designs reflect heightened states of consciousness. Vi Monsi embodies personal growth, freedom, and authenticity—welcoming all who appreciate artful expression. Join our tribe and embrace the extraordinary.
What is the best way to contact you?
You can contact us through our social media channels such as Instagram or our email : sales@vimonsi.com. We try to respond within 24 hours
Do you have an influencer program?
Absolutely! We are thrilled to have an influencer program at Vi Monsi. We value the power of collaboration and believe in the strength of partnerships. Our influencer program offers a unique opportunity for individuals who align with our brand to join us on this exciting journey. Join the team now by Sending Us A Message
What is Vi Monsi?
Vi Monsi is more than psychedelic clothing, it's a transformative lifestyle embracing self-expression, creativity, and connection. It's a celebration of individuality, inviting you to explore a world of vibrant colors and patterns inspired by psychedelic experiences. Our meticulously crafted designs reflect heightened states of consciousness. Vi Monsi embodies personal growth, freedom, and authenticity—welcoming all who appreciate artful expression. Join our tribe and embrace the extraordinary.
What is the best way to contact you?
You can contact us through our social media channels such as Instagram or our email : sales@vimonsi.com. We try to respond within 24 hours
Do you have an influencer program?
Absolutely! We are thrilled to have an influencer program at Vi Monsi. We value the power of collaboration and believe in the strength of partnerships. Our influencer program offers a unique opportunity for individuals who align with our brand to join us on this exciting journey. Join the team now by Sending Us A Message
What is the estimated shipping time?
At Vi Monsi, our top priority is customer satisfaction, and we strive to process orders with utmost efficiency. While shipping times typically range from 4 to 8 business days, we would like to note that our brand's recent surge in popularity may lead to occasional item sell-outs or delays. Rest assured, we will promptly notify you and keep our website updated in such cases.
Will I receive a tracking number?
Every order includes a tracking number for you to monitor its progress. Upon placing your order, please allow our team 1-2 days for processing. Once your order is shipped, you will receive an email or text within 24 hours containing the tracking number and relevant information.
What happens if I am not present at home during the delivery of my order?

In the event that you are unavailable during the delivery of your package, the courier will leave a card or send an email providing further instructions on how to collect your order or arrange a new delivery. Additionally, please check your tracking number for additional details regarding this matter.

If your order is returned to us due to non-collection, we will happily arrange a free resend of your order.

What is the return/exchange policy?
At Vi Monsi, we are committed to providing our customers with high-quality products and services. To maintain the integrity of our business operations and ensure fairness to all customers, we have established the following "All Sales Are Final" policy
How do I know you have received my order?
After placing your order, you'll receive a confirmation email containing your order number. Once our team processes your order and ships the items, you'll receive a second email with a tracking number. This tracking number allows you to easily monitor the progress of your order and stay updated on its delivery status.
Is it possible to make changes or cancel my ordere?
We regret to inform you that we cannot accommodate returns for refunds, credits, or exchanges. All sales are final. Prior to completing your transaction, please ensure that you have thoroughly reviewed all details in your order, such as your billing and shipping address, email, and telephone number.
What steps should I take if I receive an item that is incorrect or damaged?

We apologize for any inconvenience caused by receiving an incorrect or faulty item. Our utmost priority is ensuring 100% customer satisfaction. To resolve this matter for you, kindly email us the following information:

  • Your name
  • Your order number
  • A picture of the fault or incorrect item
  • Product name (as stated in your order confirmation email)
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